Terms and Conditions for Online Bouquet and Flowers Shopping
Welcome to our online bouquet and flower shop. By placing an order on our website, you agree to the following terms and conditions:
- Delivery Locations and Timeframes
- We deliver bouquets and flowers to Dubai, Sharjah, and Ajman.
- Standard delivery time is within 2-3 business days from the date of order confirmation.
- Delivery times are subject to availability of stock and confirmation of payment.
- Delivery Charges
- A fixed delivery fee of 30 AED will be applied to all orders, regardless of location within the delivery areas.
- Delivery charges are non-refundable.
- Order Placement and Confirmation
- Orders must be placed through our website or other authorized platforms.
- You will receive a confirmation email or message upon successful order placement.
- Changes or cancellations to orders must be made within 1 hour of placing the order.
- Payment Terms
- Payments can be made online via accepted payment methods listed on our website.
- Full payment is required to confirm your order.
- Product Availability
- While we strive to fulfill every order, some flowers may not be available due to seasonal or supplier constraints. In such cases, we reserve the right to substitute flowers of equal or greater value.
- Refund and Cancellation Policy
- Orders canceled within the allowed time frame (1 hour after placement) are eligible for a full refund.
- Refunds are not applicable for orders canceled after this window or for deliveries already in process.
- If the product is damaged upon delivery, please contact us within 24 hours with supporting photos for a replacement or refund.
- Recipient’s Availability
- It is the customer’s responsibility to ensure that the recipient is available at the provided delivery address.
- If the recipient is unavailable, our delivery team will attempt to contact them, and a second delivery attempt may be arranged at an additional charge.
- Customer Support
- For any queries or concerns, please contact our customer support team through the details provided on our website.
- Force Majeure
- We are not liable for delays or failures to deliver due to circumstances beyond our control, including but not limited to weather conditions, natural disasters, or government restrictions.
- Changes to Terms and Conditions
- We reserve the right to update or modify these terms and conditions at any time without prior notice. Please review them periodically for any changes.
By using our services, you agree to abide by these terms and conditions. Thank you for choosing our bouquet and flower delivery service.